Win22 ("we", "the platform", or "win22.cash") takes your data privacy seriously. This Privacy Policy explains in detail how Win22 collects, stores, uses, and protects the personal information you provide when registering for and using our online casino platform.
As a platform operating exclusively in the Malaysian market, Win22 complies with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international data protection best practices. We believe your trust is something that cannot be bought — it must be earned through consistent, transparent action every single day.
Important Note: By registering a Win22 account or continuing to use the platform after the effective date of any amendment to this Privacy Policy, you are deemed to have accepted all terms stated herein. Please read this document carefully before registering.
This Privacy Policy forms part of Win22's legal framework together with Terms & Conditions and policies Responsible Gaming us. All three documents should be read together for a complete picture of your rights and responsibilities as a Win22 member.
Win22 only collects data that is necessary for legitimate, clearly stated purposes. The following are the categories of data we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Personal Identification Data | Full name, date of birth, MyKad number, selfie photo for KYC | Mandatory |
| Contact Information | Malaysian phone number, email address, residential address | Mandatory |
| Financial Data | Bank account/eWallet details, deposit & withdrawal history, DuitNow/TNG account number | Mandatory |
| Gaming Activity Data | Betting history, games played, session duration, wins & losses | Automatic |
| Technical Data | IP address, device type, phone model, operating system version, web browser | Automatic |
| Communication Data | Live Chat logs, support emails, WhatsApp records with the Win22 team | Interactions |
Win22 never stores PIN numbers, full credit card passwords, or CVV details. All sensitive payment data is processed through a secure payment gateway and is never stored directly within Win22's systems.
Most of the information Win22 collects is provided directly by you — whether when registering a new account, completing the KYC verification process, making a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, contacting customer support, or updating your account profile.
When you use the Win22 platform, certain information is collected automatically by our systems. This includes game activity data (games played, bet amounts, session duration), technical details about your device (IP address, browser type, phone model), and system logs for security and technical troubleshooting purposes.
Win22 uses cookies and similar technologies to enhance the user experience, maintain login sessions, and understand platform usage patterns. Further details on our use of cookies are explained in Section 08 of this document.
Win22 uses your personal data only for legitimate, disclosed purposes. The following are the primary purposes for which your data is used:
Win22 does not use your data for any purpose not stated above without obtaining your prior consent. If you do not wish to receive marketing communications, you may unsubscribe at any time via the link provided in each email or by contacting our support team.
Win22 does not sell, rent, or trade your personal data to any party for marketing purposes. However, there are limited situations in which we may need to share your data with certain parties:
Win22 works with a number of third-party service providers that support our platform operations — including payment service providers (gateways for DuitNow, Touch 'n Go, GrabPay, etc.), licensed game providers (Evolution Gaming, Pragmatic Play, and others), and identity verification services for the KYC process. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Win22 may be required to disclose user data to lawful authorities in Malaysia — such as the Malaysian Anti-Corruption Commission (MACC), the Royal Malaysia Police (PDRM), or the courts — when directed to do so by law or a valid court order.
Win22 does not share your personal data with advertisers, unrelated third-party analytics companies, or any commercial parties for targeted advertising purposes. Your data stays within the Win22 ecosystem except in the situations explicitly stated above.
Win22 invests seriously in security infrastructure to ensure your personal data is protected to the highest standards. The security measures we practise include:
Shared Responsibility: While Win22 takes all reasonable steps to protect your data, online security is a shared responsibility. You should also ensure your password is strong and not shared with anyone.
Win22 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. General guidelines on retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Service requirements |
| Financial Transaction Records | 7 years after the transaction | PDPA compliance & tax requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| Game Activity Logs | 3 years | Dispute resolution & audits |
| Support Communication Logs | 2 years | Case references & service quality |
| Marketing Data | Until you unsubscribe | Your consent |
Once the retention period has lapsed, Win22 will securely delete or anonymise your data in accordance with established procedures. Data deletion is permanent and cannot be recovered.
Win22 uses cookies — small text files stored on your device — to keep the platform running smoothly and to deliver a better experience. Below are the types of cookies we use:
You can manage or delete cookies at any time through your web browser settings. However, disabling functional cookies may affect your experience on the Win22 platform, including potentially requiring you to log in again each time you access the platform.
As a Win22 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA 2010):
You have the right to request a copy of all personal data Win22 holds about you. Requests will be processed within 14 business days.
If any of your data is inaccurate or out of date, you have the right to request a correction. This can be done through your profile settings or by contacting our support team.
You may request Win22 to delete your personal data in certain circumstances, subject to our legal record-retention obligations.
You may object to the processing of your data for direct marketing purposes at any time by contacting the Win22 team.
You have the right to receive your personal data in a machine-readable format for transfer to another service of your choice.
In certain situations, you may request that Win22 restrict how we use your data while a particular issue is being resolved.
To exercise any of the above rights, please contact the Win22 team by email at privacy@win22.cash or via Live Chat within the platform. Win22 will respond to data rights requests within 14 business days of receipt.
The Win22 platform is strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal data of individuals under the age of 18. Registration by minors is strictly prohibited under Win22's Terms & Conditions.
If Win22 discovers that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on Win22 are advised to contact us immediately at support@win22.cash.
Win22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Where a significant amendment is made, Win22 will notify members via their registered email or an in-platform notification at least 7 days before the amendment takes effect.
The "Updated" date shown at the top of this document indicates when the last amendment was made. Win22 encourages you to review this page periodically, especially if you receive a notification from us about policy changes. Your continued use of the Win22 platform after the effective date of any amendment constitutes your acceptance of the updated terms.
Win22 has appointed a Data Protection Officer responsible for ensuring compliance with PDPA 2010 and this Privacy Policy. For any enquiries, complaints, or requests relating to your data privacy, please reach us at:
Win22 is committed to handling all privacy enquiries and complaints seriously, transparently, and within a reasonable timeframe. We will acknowledge receipt of every request within 2 business days and provide a full response within 14 business days.
Complaints to Regulatory Authorities: If you are unsatisfied with how Win22 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), which operates under the Ministry of Communications and Digital.
More than just words — these are the concrete steps Win22 takes to protect you
Every byte of data transmitted between your device and Win22's servers is protected by 256-bit SSL — the same encryption technology used by major banks such as Maybank and CIMB in Malaysia.
Win22 has never and will never sell, rent, or trade your personal data to advertisers or external analytics companies. Your data belongs to you — it is not our business commodity.
Only Win22 staff with a legitimate business need and who have passed rigorous background checks are permitted to access member personal data. All access is audited and logged.
Win22's security monitoring system operates around the clock, detecting unauthorised access attempts, cyberattacks, and suspicious activity in real time.
Win22 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA 2010), ensuring you have strong legal rights over your personal data.
You may request Win22 to delete your personal data or transfer it to another platform at any time. Requests are processed within 14 business days at no charge.
Now that you know how Win22 protects your privacy, create a free account today and enjoy over 500 games, a Welcome Bonus of up to RM 600, with full assurance that your personal data is in safe hands.